Our debt collectors utilize all means available to them in an attempt to establish contact with the debtor within the first 24 hours from receiving the instruction. However, should they be unable to establish contact with the debtor, you will be contacted without delay and should you be amenable to us conducting a formal trace on the debtor, the necessary documentation will be forwarded to you via e-mail for your signature and mandate, whereafter our in-house tracing agents will immediately proceed to trace the debtor, whether nationwide or internationally.