Collection Process
A Portfolio / Account Manager is appointed to manage your individual collections. After registration of your case, the matter is handed to our collection department who makes initial telephonic contact with your debtor and then begins the collection process using techniques which have been developed over a period of time in our business.

We take on the role of a sensitive but firm ethical mediator, whereby we successfully collect funds in such a way that the image of our client is not tarnished. MC van Dyk & Associates cc collect outstanding funds on a "no collection - no fee" basis. All funds collected by MC van Dyk & Associates cc are administrated through a Trust account.
MC van Dyk & Associates cc will provide our clients with a full progress report on all matters handed over for collection within fourteen to twenty one working days of receipt thereof, and thereafter on a monthly basis.

Our offices acknowledge that all communication passed between ourselves is privileged and will be treated with the utmost confidentiality and will not be disclosed to any person in or outside your organisation other than on a need to know basis.

All negotiations and payments are to be made through the offices of MC van Dyk & Associates cc. Debtors should be referred back to our offices once handed over for collection, by the client. The reason being larger payments and definite arrangements can be secured by us with your debtors.

Should a debtor that has been handed over for collection pay directly to the client, MC van Dyk & Associates cc will still be entitled to our commission as set out in our mandate.

After Care Service
MC van Dyk & Associates cc have an infrastructure whereby our Portfolio / Account Managers work hand in hand with our collection department to ensure that our clients are provided with the excellent service.

They are assisted by Personal Assistants.

The Portfolio / Account Manager is responsible for the following:
• to ensure that you get regular feedback on the status of your cases,
• to provide guidance to yourselves,
• to ensure that your individual cases are handled to ensure optimal results.

Your Portfolio / Account Manager's name appears on the front page of this document and is available to assist you. The secret of successful collections is communication between your company and your Portfolio / Account Manager. At times your Portfolio / Account Manager will request additional information or documentation which could be critical to the negotiation of the successful collection of the amount outstanding.

Nationwide Collections
We are able to collect debt anywhere in the English speaking world. We have collected international debt, mainly in Africa.

Commercial collections
Commercial collections relate to debtors who are classified as the following legal entities:
Companies who are registered as Limited, Pty Limited, CC or sole traders.

Credit Reports
In order to minimise credit management, the most recent credit information captured from our database will enable our clients to determine whether or not credit should be provided to prospective new clients and the risk involved.

The following information is supplied to our clients:
• Trading name and commencement of business
• Telephone and fax number/s
• Date of registration of company
• Registered address
• Auditors / accountants details
• Full details on all members and/or Directors
• Trade references
• Bank details
• Bank codes
• Judgements / defaults / adverse listings

A "no trace – no fee" service is provided by MC van Dyk & Associates cc and we guarantee all successful traces for a period of 21 days. In order to assist us in the efficient tracing of a debtor, we require access to the relevant information in your possession.

An additional advantage of utilising our services is our litigation process. Our offices are able to appoint attorneys in the relevant jurisdictional area of the debtor to litigate on behalf of our clients at special tariffs.

After obtaining quotes from various attorneys, the most cost-effective quote is accepted on behalf of our client. Reports are provided promptly to MC van Dyk & Associates cc, who in turn forward all information to the client directly. We then monitor the process to ensure that your company receives the most effective and efficient service.

Although litigation is not the most cost-effective method of collecting outstanding accounts in some cases, it is unfortunately the only method. It should be noted that we would only proceed with litigation after receipt of your acceptance to litigate.

Postal Address:PO Box 17661, Randhart 1457, Alberton, Gauteng, Republic of South Africa
Telephone Number: + 27 11 867 6852 | Facsimile Number:+ 27 11 867 6917 | CK 19966190523